Postage & Shipping

We are proud to offer an in-house postage and packing service for all of our sales, We aim to make the delivery process as straightforward as possible. Below are answers to common questions about our in-house shipping service and third-party delivery options:

How much does delivery cost?

📦 Band A – Small Items up to 750g (From £8.95) 35x25x2.5cm

Suitable for items that fit in a bubble mailer within Royal Mail’s Large Letter dimensions
Starting from £8.95
Insurance required for items valued over £100

📦 Band B – Small Parcels up to 2KG (From £18.95) 45x35x16cm

Fits within Royal Mail’s Small Parcel size and weight (up to 2kg)
Starting from £18.95
+ £1.00 per additional lot in the same band
Extra insurance may be required for items over £150

📦 Band C – Medium Parcels up to 20KG (From £28.95) 61x46x46cm

For parcels up to 20kg under Royal Mail’s Medium Parcel limits
Starting from £28.95
+ £1.00 per additional lot in the same band
Extra insurance may be required for items over £250

Larger or Non-Standard Items

For items that do not fall within the above categories (e.g. framed artworks, bulky or oversized lots), we will work with you to find the most suitable courier or shipping method.
Prices will vary — please contact us for a bespoke quote at:
enquiries@nlbauctions.com
📞 07508 263421

How do I add postage to my invoice?

Once the auction ends, you'll receive an invoice by email. To add shipping, simply click the request shipping option, and we'll update your invoice accordingly.

For help, please contact the office.

What if my item is lost or damaged in transit?

For items sold for a hammer price over £250, we take full responsibility for loss or damage during transit if shipping is arranged through NLB Auctions.
This is covered under our insurance policy (UK deliveries only, up to £10,000). An excess of £250 applies per claim.

For items under £250, while we cannot accept liability, we will assist in claiming compensation from the courier if shipping was arranged by us.*

If you arrange your own courier, NLB Auctions is not responsible for any loss or damage once items have left our premises.

How long does delivery take?

We aim to dispatch all items within 5 working days of payment, typically on the Thursday and Friday following the sale.

Please allow up to 10 working days during busy periods.
For expedited delivery, contact us for a custom quote — we’ll do our best to accommodate.

Can I track my item?

Yes, a tracking number will be emailed to you once your parcel has been dispatched.

Do you ship furniture?

We do not offer in-house furniture shipping. However, we work closely with trusted local and national carriers who will be happy to quote for delivery following the auction.

Do you ship internationally?

Yes. Please Contact us with your lot number and full delivery address, email enquiries@nlbauctions.com, and we’ll provide you with a tailored international quote.

Goods Excluded From Courier Compensation

*Please note: Some goods are excluded from courier compensation. See courier T&Cs (e.g. Parcelforce Conditions of Carriage), (Royal Mail Condition of Carriage) Etc for more details.